Privacy policy

When you order we collect your name, email address, delivery address, phone number and order details. We never see or store your full card number — payments are handled by our payment processor. If you subscribe to our newsletter we store your email address only.

To process and deliver your order, provide support, handle returns, meet our tax and record-keeping obligations, and — where you have opted in — send marketing email.

Our payment processor, our fulfilment and delivery partners, our email provider, our analytics provider and our advertising platforms. Each receives only the data it needs and is not permitted to use it for its own purposes.

We use essential cookies to keep the site working and analytics cookies to understand how pages are used. If a Meta Pixel or similar advertising tag is installed, it sets cookies that let us measure ad performance and show ads to people who visited the site. Where your jurisdiction requires consent, you will be asked before non-essential cookies are set, and you can withdraw consent at any time.

Order records are kept for [X] years to meet accounting and consumer-law obligations. Marketing subscriptions are kept until you unsubscribe.

Email support@thefrontcounter.com to request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. We respond within [X] business days. Postal address: [street address], [suburb], [state] [postcode], Australia.