Returns & refunds

You have [X] days from the date of delivery to request a return for any reason. The item must be unused, in its original condition and original packaging, with all accessories included.

Email support@thefrontcounter.com with your order number and the reason for return. We will reply within [X] business days with a return address and instructions. Please do not send anything back before you receive them.

For change-of-mind returns, return postage is paid by [the customer / us]. For faulty, damaged or incorrect items, we cover return postage in full and either replace the item or refund you, whichever you prefer.

Once your return is received and inspected, we issue the refund to your original payment method within [X] business days. Your bank may take a further [X] business days to show it.

Nothing in this policy excludes, restricts or modifies the consumer guarantees that apply under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The rights above apply regardless of the voluntary window described on this page and are in addition to it.