Shipping & delivery

Orders are picked and dispatched within [X] business days of payment clearing. Orders placed on weekends or public holidays are processed on the next business day.

Australia: [X]–[X] business days after dispatch. New Zealand: [X]–[X] business days. United Kingdom and Europe: [X]–[X] business days. United States and Canada: [X]–[X] business days. Rest of world: [X]–[X] business days.

These are estimates from our carriers and exclude customs delays outside our control.

We ship with [carrier name] and hand over to your local postal service for the final leg. A tracking link is emailed as soon as your parcel is scanned; the first movement can take up to [X] business days to appear.

Flat-rate shipping is $[X] within Australia and $[X] internationally. Shipping is free on orders over $[X]. The exact cost is shown before you pay.

International orders may attract import duties or taxes on arrival. These are set by your country and are the responsibility of the recipient.

If tracking has not moved for [X] business days, or your parcel arrives damaged, email support@thefrontcounter.com with your order number and photos and we will replace or refund it.